Jobgether is hiring a Technical Writer III to create clear, concise documentation for complex software products in a distributed team environment. You will translate technical concepts into content that supports administrators and end-users, manage multiple documentation projects, and help shape documentation standards.
What You'll Do
- Collaborate with engineers, product teams, and subject matter experts to define, create, and maintain core administrator and end-user documentation.
- Develop and maintain content in a Docs-as-Code environment using tools like AsciiDoc, Git, and IntelliJ IDE.
- Translate complex technical concepts, such as identity verification and multi-factor authentication (MFA), into easily understandable content.
- Produce clear examples, workflows, and use cases to guide users in deploying and using software effectively.
- Ensure documentation is accurate, comprehensive, and up to date throughout the software development lifecycle.
- Manage multiple documentation projects, meeting deadlines and quality standards with minimal supervision.
- Participate in global collaboration, coordinating across distributed teams and time zones.
What We're Looking For
- 4–7+ years of experience in technical writing for complex software products.
- Proven ability to document software, preferably in identity and access management (IAM) or security domains.
- Strong understanding of administrator and end-user workflows and requirements.
- Experience in a Docs-as-Code workflow, including version control with Git and authoring in AsciiDoc or similar tools.
- Familiarity with Agile software development processes and project management tools like Jira and Confluence.
- Excellent research, investigation, and learning skills to quickly understand new or evolving products.
- Strong written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences.
Nice to Have
- Experience documenting AI/ML concepts, mobile applications, or security software.
- Prior exposure to PingOne DaVinci, PingOne Protect, or PingOne Verify is advantageous.
Technical Stack
- AsciiDoc
- Git
- IntelliJ IDE
- Jira
- Confluence
Team & Environment
You'll join a collaborative, distributed team environment working closely with engineers, product teams, and subject matter experts.
Benefits & Compensation
- Salary range: $96,500 – $115,940.
- Flexible and collaborative remote work environment.
- Generous paid time off and holiday schedule.
- Paid parental leave.
- Progressive healthcare options.
- Retirement programs and educational reimbursement opportunities.
- Commuter offset where applicable.
- Inclusive, diverse company culture that empowers employees to thrive and contribute authentically.
Work Mode
This role is a remote position open to candidates in the United States.
Jobgether is an equal opportunity employer.
