RemoteVA PH is hiring a Customer Support Representative to deliver professional and excellent service across multiple channels. You will join our growing team, handling customer interactions through our core systems and ensuring smooth operations.
What You'll Do
- Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
- Provide prompt, clear, and grammatically correct written responses to customer inquiries.
- Use Shopify to check order statuses, process returns, and resolve issues efficiently.
- Collaborate with internal teams through Microsoft Teams and Outlook to ensure customer satisfaction.
- Maintain organized records and data using MS Excel and other M365 tools.
- Follow directions closely while showing initiative and adaptability.
- Multitask effectively in a fast-paced, online environment.
- Learn new systems and processes quickly to continuously improve performance.
What We're Looking For
- Female candidate only.
- Excellent English communication skills — both written and professional tone.
- Proven experience in Customer Support or E-commerce.
- Strong attention to detail and ability to multitask under pressure.
- Fast learner, self-motivated, and highly organized.
- Proficient in Shopify, Gorgias, Microsoft Teams, MS Excel, and the M365 Suite (Outlook, Word, etc.).
Nice to Have
- Shopify experience.
- Gorgias experience.
Technical Stack
- Shopify
- Gorgias
- Microsoft Teams
- MS Excel
- M365 Suite (Outlook, Word, etc.)
Work Mode
This is a global remote position.
