YuJa Inc. is looking for a Technical Writer to create and maintain high-quality documentation that empowers our users. In this role, you will bridge the gap between complex engineering developments and user-facing clarity, producing everything from comprehensive help guides to real-time admin alerts.
What You'll Do
- Create documentation for new features and releases using Zendesk, ensuring information is accurate and user-friendly.
- Update and revise existing guides to reflect the latest features and improvements.
- Develop admin alerts to keep institutions informed about new features and updates.
- Collaborate with UX designers to assist with text mockups and designs.
- Work closely with engineers to ensure product tickets contain meaningful and clear information.
- Communicate with clients about feature requests or bug fixes through personalized customer notifications.
What We're Looking For
- 1-2 years of relevant work experience as a Technical Writer.
- Experience working with strict deadlines for new releases and managing documentation for multiple products in a fast-paced environment.
- Strong ability to understand and maintain the company’s tone and voice across all written materials.
- Exceptional written command of the English language, including grammar, spelling, and sentence composition.
- Demonstrated ability to quickly understand and apply technical concepts to create clear and concise documentation.
- Ability to accept and deal constructively with feedback and make revisions while maintaining high quality.
- Ability to prioritize and manage time on multiple simultaneous projects and work independently.
- Working knowledge of Zendesk is required.
Nice to Have
- A basic understanding of UX Writing to ensure user-facing content enhances the user experience.
- Knowledge of Confluence and WordPress.
- A degree in English Language, Technical Writing, Communications, or a related field.
Technical Stack
- Zendesk
- Confluence
- WordPress
Team & Environment
You will be working at the intersection of engineering, UX design, and client success.
Benefits & Compensation
- Compensation: CAD 50,000/year
- Health, vision, and dental benefits, 100% employer-paid
- Additional benefits include RRSP and gym subsidies
- Flexible work hours to support work-life balance
- Paid sick days and flex days
- Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, and Holiday Dinner Party
- Office perks including company-provided snacks, drinks, and events
- Employee recognition programs, such as gift cards and “Employee of the Week” rewards
- Continuous learning opportunities and reimbursements for professional development
- Hands-on experience working with senior-level business leaders
Work Mode
This is an onsite position in Canada.
YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
