Wowza Media Systems is hiring a Technical Writer to lead and evolve documentation for our core product, Wowza Streaming Engine. You will translate complex streaming, encoding, and server-side concepts into clear, accurate, and usable guides for technical audiences.
What You'll Do
- Own and maintain all technical documentation for Wowza Streaming Engine.
- Produce installation and deployment guides, configuration and administration documentation, feature and release notes, and troubleshooting guidance.
- Collaborate closely with software engineers, product managers, and QA to understand new features, changes, and technical constraints.
- Document REST APIs, configuration options, and workflows used by developers and system administrators.
- Review engineering artifacts like code changes and design docs to ensure documentation accuracy.
- Maintain and update content within our knowledge base.
- Use Git and the command line to manage documentation updates and participate in versioned release workflows.
- Help define and improve documentation standards, structure, and best practices.
- Partner with support and field teams to address documentation gaps and common customer issues.
What We're Looking For
- 3+ years of experience in technical writing for software, developer tools, or infrastructure products.
- Proven experience collaborating directly with engineering and product teams.
- Strong ability to understand and document complex technical systems.
- Experience documenting APIs and developer-facing features.
- Working knowledge of Git, including basic command-line workflows.
- Excellent written communication skills, with a focus on clarity, precision, and usability.
Nice to Have
- Familiarity with Wowza Streaming Engine, video streaming technologies, or media workflows (HLS, DASH, transcoding).
- Experience with Java and Python, comfort reading code, and familiarity with cloud-native technologies and emerging AI systems.
- Understanding of REST API concepts, including endpoints, authentication, and request/response patterns.
- Experience maintaining documentation in a React-based or static-site developer portal.
- Familiarity with Markdown, MDX, and lightweight JSX.
- Experience working in Agile or Scrum-based development environments.
Technical Stack
- Git, Markdown, MDX, JSX
- Java, Python
- REST APIs
Benefits & Compensation
- Compensation range: $90,000 to $100,000
- Generous Paid Time Off
- Medical, Dental, and Vision insurance effective Day 1
- 401(k) with strong company match
- Dependent Care FSA
- Employer-paid Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Training & Development opportunities
- Employee Assistance Program (EAP)
Wowza Media Systems is an equal opportunity employer.
