Redwood Software is looking for a Technical Writer to join our team and support the development of clear, accurate, and user-centered content for our RunMyJobs Workload Automation solution. You will create and maintain high-quality documentation while contributing to content design initiatives that enhance the overall customer experience.

What You'll Do

Produce and maintain high-quality, clear, and concise documentation for Redwood’s workload automation products, including user guides, implementation documentation, API documentation, knowledge base content, and release notes.
Translate complex technical concepts — including third-party integrations, cloud services, and automation features — into user-friendly content tailored to different personas.
Apply content design principles to create structured, user-centered content that improves clarity, findability, and usability.
Partner with UX and product design teams to develop and refine in-product content such as UI text, onboarding flows, error messages, tooltips, and microcopy.
Contribute to content strategy discussions to ensure consistency across documentation and in-product experiences.
Advocate for the customer perspective, using feedback and analytics to improve content effectiveness.
Explore and responsibly leverage AI tools to improve documentation efficiency, quality, and consistency.
Experiment with AI-assisted drafting, editing, content structuring, metadata generation, and workflow optimization.
Contribute ideas for incorporating AI into documentation processes while maintaining accuracy, governance, and brand standards.
Collaborate with domain experts, engineers, product managers, and designers to gather information and ensure accuracy.
Participate in Agile ceremonies and work within sprint cycles to deliver content aligned with product releases.
Review and edit content for clarity, accuracy, tone, and adherence to style guidelines.
Contribute to improving documentation workflows, standards, and governance processes.

What We're Looking For

Bachelor’s degree in Technical Communication, English, Computer Science, or equivalent practical experience.
3–5 years of experience in technical writing for complex software products, ideally within B2B SaaS environments.
Demonstrated experience applying content design principles and contributing to user-centered content strategies.
Experience working closely with UX/design teams on customer experience and in-product content, including microcopy and interface text.
Experience creating technical documentation using tools such as MadCap Flare (or similar authoring tools), HTML, XML, or related technologies.
Familiarity with modern documentation practices such as Docs as Code, version control (e.g., Git), and lightweight markup (e.g., Markdown).
Experience with collaboration and project tools such as Jira and Confluence.
Familiarity with API documentation tools (e.g., Swagger/OpenAPI).
Strong written and verbal communication skills, attention to detail, and ability to manage multiple priorities in an Agile environment.
Experience incorporating AI tools into documentation workflows to improve efficiency, consistency, or content quality; OR demonstrated curiosity and proactive exploration of AI technologies in professional or personal projects.
Understanding of responsible AI usage, including validation, fact-checking, and maintaining documentation integrity.

Nice to Have

Exposure to workload automation, enterprise software, or cloud-based platforms.
Familiarity with SAP, Docker, or basic Python scripting.
Experience contributing to content governance frameworks or design systems.

Technical Stack

MadCap Flare or similar authoring tools
HTML, XML
Git, Markdown
Jira, Confluence
Swagger/OpenAPI

Team & Environment

You will collaborate closely with product, engineering, and UX/design teams.

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws.