At Munters, we're looking for a Technical Support/Project Engineering Manager to take on a leadership role that uniquely combines customer service excellence with hands-on project engineering. This position will shape the internal support function while driving the successful delivery of engineering-based projects.
What You'll Do
- Lead internal customer service functions, creating and delivering policies for relationship management, issue resolution, and product support.
- Oversee contact center operations, including phone, email, and chat support systems.
- Manage shared or outsourced service delivery to ensure alignment with parent company policies.
- Execute operational strategy for the function and interact with executive leadership.
- Lead and manage the engineering operations of the organization.
- Design, communicate, and implement operational plans for completing engineering-based projects.
- Prepare designs, project controls, specifications, schedules, and cost estimates.
- Manage production, installation, testing, and commissioning phases of projects.
- Monitor project progress and resolve operational problems to minimize delays.
- Identify, develop, and gather necessary resources to complete projects.
- Prepare engineering standards, work specifications, project schedules, budgets, and forecasts.
- Select materials, equipment, staff, and external contractors.
What We're Looking For
- A university degree or higher education.
- 2-4 years of practical, relevant experience in a related job area.
Team & Environment
You will manage multiple teams within a dynamic and inclusive work environment where sustainability is a key part of our business strategy.
Benefits & Compensation
- Salary range: $146,000 - $164,000 per year.
- Comprehensive health, dental, and vision insurance plans.
- Flexible work schedule and generous vacation/paid time off.
- 401K retirement savings plan with employer matching.
- Professional development opportunities, including tuition reimbursement and conference attendance.
- Company-sponsored social events and team-building activities.
- State-of-the-art equipment and tools.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
