BWH Hotels is looking for a Regional Service Manager to enhance member value by providing operational, consulting, training, and marketing support to hotels within an assigned regional territory. You will act as the primary contact between BWH Hotels and member properties, building trusted relationships and using analytical tools to improve operational success.
What You'll Do
- Improve member value by providing operational, training, marketing, and related property support.
- Provide hotel operations consulting services (e.g., revenue management, sales and marketing, property management) to improve property performance.
- Use all relevant tools to statistically analyze and improve operational success through profitability and guest satisfaction.
- Consistently apply Best Western quality assurance standards by conducting property visits and assessments targeted at improving individual properties and brand image.
- Provide corrective action plans as required.
- Build member value by conducting field-training workshops for owners, management, and staff on varied topics with a significant focus on superior customer care.
- Communicate brand initiatives by promoting Best Western resources.
- Contribute to the team effort with timely communication between members and Best Western departments.
- Achieve production and budget standards by effectively planning and scheduling property visits and travel.
- Ensure a seamless and expedient transition by conducting effective visits to applicant properties.
What We're Looking For
- Minimum of 5 years hotel General Manager experience or equivalent.
- Intermediate proficiency in Microsoft Office Suite.
- Strong presentation and training skills.
- Strong organizational and time management skills.
- Self-directed.
- Ability to change and/or adapt to new initiatives.
- Valid driver’s license, serviceable automobile, and proof of insurance may be required.
Nice to Have
- Multi-property management experience.
- Bachelor’s Degree in Business Administration, Hospitality Management, or related field, or an equivalent combination of education and experience.
- Certified Hotel Administrator (CHA) strongly preferred.
- Certified Hospitality Trainer (CHT) strongly preferred.
- Ability to attain Best Western Quality Assurance Assessor certification.
Technical Stack
- Microsoft Office Suite
Benefits & Compensation
- Medical, Dental, and Vision available day one.
- Vacation and Sick accruals start day one.
- Paid company holidays and personal holidays.
- 401K - company contribution and match (U.S.).
- Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada).
- Employee discounts and hotel discounts.
- Free financial and health wellness programs.
- Tuition Reimbursement.
Work Mode
This is a remote position requiring residency in the Dallas, Texas area.
BWH Hotels maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race, color, religion, national origin, age, disability, gender, sexual orientation, and other protected characteristics.
