About the Role
This role involves delivering hands-on technical support for Yardi platforms, diagnosing and resolving software issues, and guiding clients through system functionalities to maintain high service standards.
Responsibilities
- Respond promptly to client inquiries related to Yardi system functionality
- Diagnose and resolve technical issues affecting software performance
- Guide users through application features and best practices
- Document support cases with accurate and detailed information
- Escalate complex problems to appropriate internal teams when necessary
- Maintain up-to-date knowledge of Yardi platform updates and patches
- Assist with testing updates in pre-production environments
- Provide feedback to development teams based on user-reported issues
- Follow established procedures for issue tracking and resolution
- Communicate clearly with clients during troubleshooting processes
- Support onboarding efforts for new system users
- Assist with data validation during client migrations
- Monitor system alerts and respond to anomalies
- Maintain confidentiality of client data and system access
- Participate in team training sessions and knowledge sharing
- Contribute to the improvement of support documentation
- Work within defined service level agreements for response times
- Coordinate with other departments to resolve cross-functional issues
- Track recurring issues and suggest process improvements
- Support weekend or evening activities during critical system events
Compensation
Competitive salary and benefits package offered
Work Arrangement
Hybrid work model with flexible scheduling options
Team
Collaborative team environment focused on client support and system reliability
About Us
We are a forward-thinking organization specializing in real estate financial operations, leveraging technology to deliver precision and efficiency. Our team values accountability, responsiveness, and continuous improvement in every aspect of service delivery.
What We Offer
Professional growth opportunities, a supportive work culture, comprehensive benefits, and involvement in high-impact technical projects. Employees enjoy access to ongoing training and a structured support environment.
Not available for this position
