Responsibilities
- Act as the final escalation point for resolving intricate technical issues initially handled by Tier 2 support.
- Diagnose and resolve software defects, data inconsistencies, API failures, performance bottlenecks, and environment-specific errors.
- Work closely with Engineering and Product teams to identify root causes, record insights, and ensure timely resolutions.
- Recreate reported customer problems, gather system logs, interpret error outputs, and suggest temporary solutions when necessary.
- Maintain comprehensive expertise in the platform’s architecture, integrations, APIs, and operational behaviors.
- Develop and maintain internal documentation to enhance team-wide troubleshooting efficiency.
- Analyze recurring support tickets to detect trends and provide actionable feedback for product and engineering enhancements.
- Engage in post-mortem discussions after incidents and help implement resulting process or product improvements.
Benefits
- Join a remote-first team transforming the energy sector through intelligent, user-friendly software solutions.
- Work in a customer-centric environment where technical skills directly influence real-world outcomes.
- Enjoy independence, flexible work conditions, and growth opportunities within an expanding organization.
- Receive market-competitive pay, equity participation, and comprehensive benefits.
Compensation
Competitive compensation, equity, and benefits
Work Arrangement
Remote (Worldwide)
Team
A remote-first team reshaping the energy industry with smart, intuitive software
Other
Fluency in both English and Spanish is required.
