Attio is looking for a Technical Support Specialist to serve as the trusted voice to our customers. You'll troubleshoot technical issues, share product best practices, and act as the customer's advocate across our teams to turn complex problems into seamless experiences.
What You'll Do
- Provide fast, friendly, and technically sound support via email, chat, and video calls, maintaining high CSAT and meeting SLAs across EU and US hours.
- Diagnose, reproduce, and resolve product issues; document bugs and work closely with the Engineering team for timely resolutions.
- Capture and communicate customer feedback, identify recurring pain points, and represent the 'voice of the customer' in cross-functional discussions.
- Contribute to the Help Center, FAQs, and internal documentation; refine support processes to improve the customer experience.
- Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of new releases.
- Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery.
- Partner with customers to understand their goals and workflows, providing strategic, scalable solutions to help them realize long-term value.
What We're Looking For
- 2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment.
- Confident troubleshooting APIs, AI, CRMs, and workflow tools.
- Exceptional written and verbal communication skills; able to explain complex topics with clarity, simplicity, and warmth.
- A genuine desire to understand customer needs and deliver solutions that go beyond expectations.
- A proactive learner who dives deep to uncover root causes and continually expands their technical expertise.
- Highly organized, detail-oriented, and dependable, with a focus on process and follow-through.
- A strong team player who enjoys working cross-functionally and contributing to a supportive, transparent culture.
Nice to Have
- Experience with Zapier, Intercom, and/or Linear.
- Experience providing live phone support or running customer workshops.
Technical Stack
- APIs
- AI
- CRMs
- Workflow tools
- Zapier
- Intercom
- Linear
Team & Environment
The Support team is at the heart of Attio’s customer experience. You will report to the Technical Support Manager.
Work Mode
This is a full-time position.
Attio thrives on solving complex technical challenges, delighting users, and setting a new standard for the industry. We are committed to clarity, care, and quality in every customer interaction.
