Responsibilities
- Assist with secondary-level technical support for internal APIs and associated processes
- Analyze issues in production and staging environments using API outputs, log files, monitoring metrics, Kafka state, MongoDB, and PostgreSQL data
- Map and follow core system workflows involved in external platform integrations
- Diagnose root causes when data entities fail to be created, updated, synchronized, or reported correctly
- Resolve technical problems specific to platforms such as Facebook/Meta and LinkedIn
- Verify authentication and token-related issues, including expired tokens, missing permissions, and account mapping errors
- Utilize tools like Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries during troubleshooting
- Adhere to documented runbooks for routine operational checks and basic remediation actions
- Record investigation outcomes clearly and escalate with sufficient detail for engineering teams to respond efficiently
- Collaborate across time zones with team members in India, Europe, and the United States
Compensation
Fixed salary including PF, Gratuity, and a 25,000 INR medical premium, plus an annual bonus target of approximately 10% of gross annual earnings; no stock options offered
Work Arrangement
Remote
Team
Global team with presence in India, Europe, and the US
Hours
Work schedule: 3:30pm to 12:30am IST (ends at 2:00pm ET)
Health Insurance Policy (Self & Family)
All employees and their immediate family members are covered under a health insurance policy valued at INR 500,000
Term Life Insurance & Personal Accidental Insurance
Each employee is covered by term life insurance and personal accident insurance, each valued at INR 25,00,000
Not applicable
