Teltonika de Chile is hiring a Technical Support Engineer to join our team focused on Networking Solutions. In this role, you will provide technical expertise across the Americas region, consulting on complex issues, creating training materials, and ensuring solution quality.
What You'll Do
- Consult employees and customers on technical issues related to devices and solutions.
- Solve technical problems and identify methods to reduce recurring issues.
- Prepare technical documentation, tasks, and training for employees and clients.
- Guide colleagues and customers by developing wiki documentation and conducting training sessions.
- Propose innovative ways to incorporate devices for various use cases.
- Test and perform quality assurance for solutions deployed in the Americas region.
What We're Looking For
- Education or experience in telecommunications, electronics, informatics, or engineering.
- Knowledge of 2G, 3G, 4G networks, including authentication and data session establishment.
- Proficiency in computer network architecture, VLANs, and QoS configuration.
- Experience with industrial IoT protocols: Modbus, MQTT, TR-069, JSON-RPC.
- Hands-on experience with embedded, Linux-based systems and SDKs.
- Strong working knowledge of software and operating system principles.
- Ability to write simple bash/ash scripts and use AT commands.
- Knowledge of server technologies, programming languages, and Firewall principles with IPTABLES configuration experience.
- Proven ability to prepare clear technical documentation.
- Excellent problem-solving and troubleshooting skills.
- Good English language skills (minimum B2 level).
Nice to Have
- Skills in other foreign languages.
Technical Stack
- Linux
- SDK
- Modbus
- MQTT
- TR-069
- JSON-RPC
- IPTABLES
Benefits & Compensation
- Competitive salary matching your skillset and experience.
- Workweek: Monday to Friday, 9 AM to 6 PM, with weekends free.
- Office located in Las Condes, Santiago, Chile.
- Hybrid work model: 2 days Work from Home after a 3-month probation period.
- Day off on your birthday.
- Comprehensive onboarding on internal systems, sales processes, and product topics.
- Access to necessary materials, progress-check tests, and continuous feedback.
- Career growth opportunities to increase seniority or become a Team Lead.
- A caring and supportive team with leadership development and engagement initiatives.
Work Mode
This is a hybrid position based in Santiago, Chile.
Teltonika de Chile is an equal opportunity employer.
