Gcore is looking for a Technical Support Engineer to join our team building infrastructure and software that supports the entire digital ecosystem. In this role, you will provide technical support for our Edge Network products, handling customer requests and working to connect the world to AI, anywhere, anytime.

What You'll Do

Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Provide consultations regarding our Edge Network products and services.
Conduct technical diagnostics to resolve issues, gather incident information, and escalate to higher support levels as needed.
Address complex technical issues and provide timely solutions based on internal documentation, considering the impact on customers' business operations.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
Share knowledge and expertise with other team members to enhance overall support capabilities.

What We're Looking For

1+ year of Technical Support experience.
English level B2 or higher.
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
Good understanding of hardware and software diagnostics (reading logs, etc.).
Solid experience with CDN.
Solid hands-on experience with Linux and API.
Knowledge of monitoring tools such as Grafana and Kibana.
Good customer advocacy and soft skills.
Strong problem-solving abilities.
Quick learner, organized, and a team player.
Responsible, polite, and optimistic with strong communication skills.
Able to explain complex concepts clearly and simply.
Skilled at prioritizing tasks.

Nice to Have

Experience with SQL.

Technical Stack

Linux
API
Grafana
Kibana
SQL

Team & Environment

Join a global team of 550+ professionals.

Benefits & Compensation

Competitive salary.
Flexible working hours.
Remote, hybrid, or office work options depending on your role.
Work from anywhere in the world for up to 45 days per year.
Private medical insurance for you and your family.
5 additional vacation days.
Additional fully paid sick leave days.
Allowance for significant life events and birthdays.
Language classes.
Modern office space with free snacks, drink and entertainment options.
Team sports activities.

Work Mode

This role operates on a hybrid work model.

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.