This role is for an early-career engineer passionate about cloud technologies and problem-solving. You'll deliver high-level technical support for cloud platforms, diagnosing and resolving complex issues reported by customers and internal teams.
Key Responsibilities
- Investigate and resolve technical cases using logs, diagnostic tools, and system analysis.
- Work with peers and senior engineers to identify root causes and implement solutions.
- Develop and maintain troubleshooting scripts, documentation, and internal knowledge resources.
- Escalate critical issues following established protocols to ensure timely resolution.
- Engage in ongoing training to strengthen cloud support and diagnostic skills.
Qualifications
We're looking for candidates with 1–3 years of experience in technical or cloud support roles. You should have a foundational grasp of SQL, log analysis, and scripting languages such as PowerShell or Bash. Familiarity with REST and SOAP APIs is required. Strong analytical thinking and clear communication are essential.
Preferred qualifications include experience with automation scripting (Shell, Python), knowledge of ITIL frameworks, and exposure to containerization tools like Docker and Kubernetes. Cloud platform experience (AWS, GCP) is a strong advantage.
Work Environment
This position follows a hybrid model: 2 days per week in the office, 3 days remote. Office time emphasizes collaboration, team engagement, and creative problem-solving. The role offers flexibility, continuous learning, and opportunities for internal growth across technical and functional areas.
Our Culture
We value innovation, high standards, and a drive to lead. Team members are expected to think critically, act decisively, and continuously improve. The environment is fast-moving, collaborative, and built for those who aim to shape the future of technology.
Equal Opportunity
We are committed to equal employment opportunities. All applicants are considered without regard to race, color, religion, age, disability, neurotype, veteran status, gender identity, sexual orientation, or other protected characteristics under law.
