NICE is looking for a Technical Support Engineer to join our team. You will provide top-tier support for our innovative cloud-based solutions. This role is ideal for enthusiastic, detail-oriented early-career professionals who are passionate about learning and resolving complex issues while working closely with senior engineers and cross-functional teams.
What You'll Do
- Analyze and resolve technical support cases raised by customers and internal teams.
- Use diagnostic tools and logs to identify root causes of issues.
- Collaborate with peers and senior engineers to develop documentation, scripts, and troubleshooting guides.
- Escalate complex or critical issues following defined procedures.
- Contribute to the internal knowledge base and support documentation.
- Participate in training to enhance cloud support and technical troubleshooting capabilities.
What We're Looking For
- 1–3 years of experience in technical or cloud support.
- Basic understanding of SQL and log analysis.
- Exposure to scripting (e.g., PowerShell, Bash).
- Familiarity with REST/SOAP APIs and their usage.
- Good communication and analytical skills.
- Eagerness to learn and adapt to evolving cloud technologies.
Nice to Have
- Exposure to scripting (e.g., Shell, PowerShell, or Python) for automation tasks.
- ITIL Foundation certification or knowledge of ITIL processes.
- Understanding of containerized applications and orchestration tools (e.g., Docker, Kubernetes).
- Experience with additional cloud platforms (AWS, GCP) is a plus.
Technical Stack
- SQL
- PowerShell, Bash
- REST/SOAP APIs
- Docker, Kubernetes
- AWS, GCP
Team & Environment
You will report to a Technical Manager / Director of Engineering and work closely with a cross-functional team.
Benefits & Compensation
- Join an ever-growing, market disrupting, global company with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Work Mode
This role operates on a hybrid work model.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
