Coppel Enterprise is looking for a Technical Support Engineer to provide functional solutions for incidents escalated by the Service Desk. Your primary goal is to restore service as quickly as possible based on established Service Level Agreements.

What You'll Do

Attend to and follow up on incident and request tickets, aiming to provide solutions that restore service in the shortest possible time.
Ensure follow-up on pending tickets according to capacity and SLAs for administrative control to improve service and increase internal customer satisfaction.
Escalate recurring tickets to the Senior Service Engineer so they can be routed to internal areas for root cause incident resolution.
Collaborate in the detection and resolution of incidents alongside other specialist groups in working sessions to minimize their occurrence.

What We're Looking For

Basic knowledge of SQL queries and other database managers (PostgreSQL and MySQL)
Basic knowledge in desktop and WEB programming languages (e.g., C#, Java, PHP, Android, Angular, Javascript, HTML)
2 years in a position related to incident attention and support
Experience with Database Managers, Google Workspace, and Office Suite