Tanium is looking for a Technical Support Engineer to serve customers by resolving technical issues and answering questions. You will focus on improving overall customer satisfaction through both reactive and proactive work, reporting to a Support Manager.

What You'll Do

Triage inbound support cases.
Solve customer support cases.
Work with other Support Engineers to assist with their assigned cases.
Answer customer questions in the Tanium community site.
Document best practices.
Track activity, document root cause, and report.
Serve as a technical subject matter expert, focusing mostly on testing and troubleshooting.
Test Tanium and provide feedback to Engineering teams to improve customer experience.

What We're Looking For

Associates degree or equivalent experience.
3+ years of career experience with solid technical skills in one or more areas: networking, security, operations, scripting, and/or programming.
Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules.
Problem-solving skills; can break problems down into manageable, ordered piece parts.
Aptitude for comprehending complex troubleshooting.
Good judgement; understand the importance of weighing cost and value in decision making.
Independent; able to work on problems and complete tasks with limited assistance.

Nice to Have

BS degree in Computer Science, MIS, or similar experience.
Prior experience and breadth of knowledge needed to support customers.
Hands-on Tanium experience.
Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.).
Experience in one or more of these technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).

Team & Environment

You will report to a Support Manager. Tanium emphasizes collaboration, respect, and diversity, and is committed to creating a diverse and inclusive environment.