Transact Campus is hiring a Technical Support Engineer to serve as the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You will diagnose complex technical issues, provide comprehensive solutions, and ensure customers achieve maximum value from their technology investments.

What You'll Do

Troubleshoot software and hardware issues.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Contribute to process improvements that enhance overall support delivery.
Work across a diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments.

What We're Looking For

Practical experience in Information Technology, Engineering, or a related technical field.
2-4 years of technical support or software troubleshooting experience.
Strong analytical and problem-solving skills with attention to detail.
Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users.
Experience with SQL databases and basic query writing.
Familiarity with Windows and/or Linux server environments.
Understanding of web technologies (HTTP/HTTPS, APIs, web browsers).
Customer service orientation with patience and empathy.
Ability to work independently and manage multiple cases simultaneously.
Willingness to learn new technologies and adapt to changing environments.

Nice to Have

Bachelor's degree in Computer Science or related field of study.
Experience in healthcare, higher education, or financial services technology.
Knowledge of payment processing systems and PCI compliance.
Familiarity with campus card/ID systems or access control technologies.
Experience with enterprise software integrations and APIs.
Understanding of network fundamentals (TCP/IP, DNS, firewalls).
Experience with ticketing systems and customer support tools.
Previous experience in mission-critical environments.
Knowledge of HL7 integration standards and patient information system connectivity.
Understanding of food service workflows, dietary compliance, and nutrition analysis.
Experience with food production systems, inventory management, and waste tracking.
Familiarity with food safety regulations and clinical nutrition requirements.

Technical Stack

SQL databases
Windows server environments
Linux server environments
HTTP/HTTPS
APIs

Team & Environment

You will collaborate closely with the Support Manager and fellow Technical Support Engineers within a specialized team (Healthcare, Higher Education, Payments, or Food Services). You will regularly interact with Customer Engineers, Technical Success Engineers, and Technical Account Managers, and work cross-functionally with Product Management, Engineering, and Quality Assurance teams.

Benefits & Compensation

Flexible time off to include paid holidays and volunteer time.
Robust health, dental, and vision insurance plans on your first day of employment.
Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
Comprehensive employee assistance program (EAP).
Flexible spending account (FSA) or health savings account (HSA).
Matched 401(k).
Employee stock purchase plan.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience.

Work Mode

This is a remote position.

Transact Campus is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions. We strive to provide the very best customer experience in the industry with a motivating principle: We serve our user community.

Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.