Lumana is hiring a Technical Support Engineer to ensure the reliability and performance of deployed systems. You will troubleshoot complex hardware and software issues across the full stack, including networking, edge devices, and cloud components, while partnering closely with field teams, engineering, and QA.
What You'll Do
- Own field diagnostics and resolution of technical issues involving networking, edge devices, and system integration.
- Support system performance by identifying root causes and proactively preventing potential failures.
- Manage detailed logs of investigations, solutions, and technical documentation.
- Coordinate testing and validation of new hardware and software in real-world conditions.
- Partner cross-functionally with Engineering, QA, and Product teams to surface bugs and improve reliability.
- Develop scripts and tools to automate diagnostics and support tasks.
- Contribute to internal knowledge bases, support documentation, and technical resources.
What We're Looking For
- 3+ years in technical support, system engineering, or IT operations roles.
- Bachelor’s degree in Computer Science, Networking, Systems Engineering, or a related field.
- Strong grasp of network protocols and infrastructure: TCP/IP, DNS, DHCP, VLANs, NAT, TLS, PoE, Ethernet, firewalls, routers, switches.
- Demonstrated ability to troubleshoot under pressure with urgency and precision.
- Strong analytical and documentation skills.
Nice to Have
- Experience supporting IP camera systems or edge-connected devices.
- Familiarity with Linux-based systems.
- Comfort scripting in Python or similar automation tools.
- Relevant certifications (CCNA, Network+, Security+).
Technical Stack
- TCP/IP, DNS, DHCP, VLANs, NAT, TLS, PoE, Ethernet, firewalls, routers, switches.
- Linux-based systems.
- Python.
Team & Environment
You will join small, dynamic teams and partner closely with field teams, engineering, and QA. Our culture values a strong sense of ownership, principled thinking over experience, and thoughtful communication.
Benefits & Compensation
- A strong base salary that reflects your experience, impact, and market value.
- Equity: Own a meaningful piece of what you're building in a fast-growing startup.
- Competitive Pay and Keren Hishtalmut (Study Fund).
- Tools that Work for You with a home office stipend.
- Hybrid Flexibility.
- Product Influence.
- Health & Wellness: Food allowance.
- Time Off: 15 days annual vacation, paid sick leave, and all Chagim observed.
- Work Setup: Office with fully stocked kitchen, equipment, and home office stipend.
Work Mode
This is a hybrid position based in Caesarea, Israel.
Lumana is an equal opportunity employer committed to providing equal employment opportunities to all individuals regardless of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis protected by law.
