About the Role
This role provides early-career professionals with the opportunity to learn and support a cloud-native security platform. Individuals will assist in diagnosing and resolving technical issues, gain exposure to cybersecurity operations, and work under guidance to build expertise in customer support processes.
Responsibilities
- Respond to customer inquiries regarding technical difficulties
- Diagnose and troubleshoot software-related issues
- Escalate complex problems to higher support tiers
- Document case details and resolution steps
- Follow established support procedures and workflows
- Collaborate with team members to resolve incidents
- Maintain accurate records in support systems
- Assist in onboarding new clients to the platform
- Participate in training sessions to build technical knowledge
- Monitor open cases for timely follow-up
- Communicate technical solutions clearly to non-technical users
- Support deployment and configuration tasks
- Identify recurring issues and suggest improvements
- Adhere to service level agreements
- Use remote access tools to assist customers
- Work across time zones to support global clients
- Follow security protocols during support interactions
- Contribute to knowledge base articles
- Stay current with product updates and patches
- Provide feedback on customer experience trends
- Assist in testing minor software updates
- Coordinate with engineering teams when needed
- Handle sensitive data with confidentiality
- Participate in team meetings and performance reviews
- Engage in continuous learning activities
Compensation
Not specified
Work Arrangement
Hybrid
Team
Part of a global support team focused on resolving technical issues for enterprise clients.
What You’ll Gain
- Exposure to real-world cybersecurity challenges
- Mentorship from experienced support engineers
- Training on advanced threat detection tools
- Opportunities to grow into advanced roles
- Hands-on experience with cloud infrastructure
Location
This role is based in Brazil and follows a hybrid work model, combining home and office presence as needed.
Not available
