Responsibilities
- Diagnose, investigate, and address technical malfunctions across systems and equipment.
- Deliver on-site support for telecommunications infrastructure, including installation, maintenance, and repair of hardware, cabling, and related components.
- Assist in managing and maintaining inventory of on-site technology assets.
- Troubleshoot issues by communicating directly with end users to understand reported problems.
- Follow structured procedures to promptly identify, isolate, resolve, and verify solutions to technical issues.
- Respond to support requests via phone, email, and in-person inquiries.
- Log, monitor, and track technical issues from initiation to resolution to ensure timely closure.
- Handle escalated technical challenges requiring in-depth knowledge of systems and software from lower support tiers.
- Collaborate with network, systems, and application teams to restore services and resolve root causes.
- Reproduce reported issues in controlled settings to identify and fix operational problems.
- Suggest improvements to system configurations to minimize recurring user difficulties.
- Evaluate, diagnose, and repair hardware and software issues while guiding clients on optimal solutions.
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement savings plan with company match
- Paid time off and 11 paid holidays annually
- Life and disability insurance benefits
- Funding and support for education and professional development
- Flexible spending accounts for healthcare and dependent care
- Programs recognizing employee achievements and referrals
- Employee assistance and identity theft protection services
Work Arrangement
On-site
Other
- Must be eligible to obtain a Secret security clearance
- Applicant must be a U.S. citizen
- Security+ CE certification or equivalent required as per DoD 8570.01-M
