Shoreham-by-Sea, England, United Kingdom Hybrid Employment

Focus Group is hiring a Technical Support Advisor - Proactive Services

About the Role

Focus Group is hiring a Technical Support Advisor - Proactive Services. You will be a key player in ensuring our customers' IT environments remain stable, secure, and resilient by monitoring and responding to alerts from our technology platforms.

What You'll Do

  • Monitor customer backup environments for errors, failed jobs, and other anomalies.
  • Investigate and resolve system alerts before they impact client operations.
  • Support the ongoing management and deployment of Proactive Customer Solutions such as M365 Protect and patching.
  • Log, manage, and update cases using the ITSM platform, ensuring timely resolution and documentation.
  • Collaborate with clients to gather information, perform root cause analysis, and implement preventative solutions.
  • Analyze backup job reports, success rates, and performance metrics to identify trends and optimization opportunities.
  • Plan, test, and deploy security and system patches across client infrastructures.

What We're Looking For

  • Prior experience in an IT or Telecom Support or Delivery role, typically at a second line level.
  • Ability to work efficiently both independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Strong knowledge of Windows Server and desktop operating systems.
  • Experience with backup technologies and monitoring platforms (e.g., Veeam, Acronis, Spanning or similar).
  • Experience with Windows Server, Active Directory, Exchange, Azure and virtualization platforms (VMWare, Hyper-V).
  • Experience with Microsoft 365 and related backup/recovery strategies.
  • Strong experience in cloud technologies such as M365, Azure, Intune, SharePoint.

Nice to Have

  • Experience working in an IT or Telecom Managed Service environment.
  • Relevant vendor or industry qualifications (e.g., Microsoft, Gamma, LG, Meraki, SonicWall, Aruba, or Cisco).
  • An active Microsoft certification.
  • Experience with PowerShell scripting and automation.

Technical Stack

  • Monitoring & Backup: Datto RMM, Acronis, Veeam
  • Platforms & Infrastructure: Windows Server, Active Directory, Exchange, Azure, VMWare, Hyper-V
  • Cloud & Productivity: Microsoft 365, Intune, SharePoint
  • Automation: PowerShell

Benefits & Compensation

  • Compensation: Up to £35,000 (depending on experience).
  • 24 days of holiday, plus bank holidays and a special day off for your birthday.
  • Paid volunteering days to support causes you care about.
  • Refer a Friend scheme to earn money for bringing great talent to our team.
  • Regular social events to connect with colleagues in a fun and relaxed environment.

Work Mode

This role operates on a hybrid basis from our Shoreham-by-Sea location.

We celebrate diversity and foster a culture where everyone can thrive.

Required Skills
Datto RMMAcronisVeeamWindows ServerActive DirectoryExchangeAzureVMWareHyper-VMicrosoft 365Technical SupportNetworkingBackup SolutionsServer AdministrationCloud Services
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About company
Focus Group

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide.

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Job Details
Category infrastructure
Posted 8 months ago