About the Role
The Technical Success Manager I partners with customers to ensure they derive maximum value from the platform through technical onboarding, issue resolution, and proactive support. This role acts as a trusted advisor, guiding customers through implementation and ongoing use of tools.
Responsibilities
- Guide customers through technical onboarding processes
- Assist with integration of monitoring tools into existing systems
- Troubleshoot technical issues and coordinate with support teams
- Provide best practice recommendations for platform usage
- Monitor customer health and adoption metrics
- Identify and escalate product bugs or feature gaps
- Collaborate with customer teams to define success criteria
- Deliver technical training sessions
- Support adoption of new features and updates
- Document customer configurations and technical environments
- Coordinate with internal engineering teams for complex issues
- Respond to customer inquiries within defined service level agreements
- Track and report on customer usage patterns
- Facilitate knowledge transfer between teams
- Assist in resolving performance or configuration challenges
- Maintain up-to-date understanding of platform capabilities
- Conduct regular technical check-ins with assigned accounts
- Escalate critical issues using proper protocols
- Support renewal and expansion opportunities through technical validation
- Ensure secure handling of customer data and access
Nice to Have
- Experience with application performance monitoring tools
- Knowledge of Kubernetes or containerized environments
- Exposure to incident response or DevOps practices
- Certifications in cloud platforms or IT operations
- Prior experience in technical account management
Compensation
Competitive salary with benefits and incentives.
Work Arrangement
Hybrid
Team
Part of the customer success organization focused on technical enablement and platform adoption.
About the Team
This team focuses on empowering customers to fully leverage the platform through technical mentorship and hands-on support. Members act as a bridge between product capabilities and real-world implementation.
What We Value
We prioritize customer outcomes, technical accuracy, and clear communication. Success in this role is measured by customer satisfaction, platform adoption, and issue resolution efficiency.
Not available
