Bynder is looking for a Technical Success Manager to act as a strategic partner, translating customer business objectives into actionable, data-driven transformational plans. This role is designed for a professional with a proven track record in managing high-value B2B SaaS portfolios and a demonstrated ability to execute a roadmap that delivers tangible business value.
What You'll Do
- Partner with the Enterprise Customer Success Manager (eCSM) to establish a clear North Star for each account and translate this vision into high-impact strategic initiatives.
- Develop a structured transformational roadmap to achieve measurable business outcomes.
- Proactively uncover opportunities for customers to scale their operations through new business solutions, innovative use cases, and expanded platform adoption.
- Identify, engage, and align the appropriate partner from Bynder’s Certified Partner Network to execute each roadmap initiative.
- Enable and guide internal customer teams to successfully deliver against defined objectives.
- Provide oversight of partner-led programs to ensure alignment with goals, timelines, and success metrics.
- Proactively manage risks, remove blockers, and maintain accountability to drive results.
- Support the Senior TSM on internal strategic priorities, contributing structured thinking, customer insights, and execution support.
- Lead the execution of comprehensive strategic programs and new customer onboardings (as needed), serving as the primary technical lead or providing expert oversight for partner-delivered projects.
What We're Looking For
- 6+ years relevant work experience in customer-facing Enterprise SaaS Account Management, Implementation, Technical Support, Development, Consulting, Workflow Management and/or Project Management role.
- Strong understanding of marketing technology ecosystems, including DAM platforms and their integration landscape.
- Excellent verbal and written communication skills.
- Strong organizational, prioritization, and time management skills.
- Ability to understand high-level business objectives and translate into tactical technical initiatives.
- Ability to comprehend and explain technical concepts, especially to non-technical people.
- An obsession with providing the best in class Customer Experience.
Team & Environment
You will collaborate across Customer Success, Product, and Sales teams. You'll serve as the strategic counterpart to the Enterprise Customer Success Manager (eCSM) and support the Senior TSM.
Benefits & Compensation
- Competitive compensation: $96K-$127K depending on experience.
- 401(k) - dollar for dollar match up to 6%.
- 100% Company-paid medical, dental, vision, and life coverage for you and your family.
- Unlimited vacation policy.
- Room to advance in a high-growth tech company.
- Referral bonus plans.
- A light-hearted and fun work environment.
All your information will be kept confidential according to EEO guidelines. Bynder is an equal opportunity employer, M/F/D/V.
