Applaudo Studios is hiring a Technical Product Manager to own the product backlog and lead cross-functional project delivery. In this role, you will coordinate collaboration between internal engineering teams and external API partners, acting as the primary point of accountability for progress and quality in a fast-paced Agile environment.
What You'll Do
- Own and maintain a well-groomed product backlog, writing clear user stories and acceptance criteria aligned with business needs.
- Lead cross-functional project delivery and act as the primary point of accountability for progress and quality.
- Coordinate collaboration between internal engineering teams and external API or integration partners.
- Translate business and partner requirements into clear functional and technical documentation.
- Lead onboarding for new API partners, including requirements gathering, environment setup, testing, and go-live coordination.
- Manage intake, triage, prioritization, and assignment of technical issues, defects, and enhancement requests.
- Facilitate Agile ceremonies and cross-functional collaboration sessions.
- Work with engineering teams to analyze logs, error reports, and support tickets to diagnose and resolve issues.
- Deliver regular status updates and present change requests to the Change Advisory Board.
- Coordinate and support user acceptance testing (UAT) and partner validation activities.
- Track delivery progress, dependencies, and risks across multiple initiatives.
- Provide direct user support when required, including troubleshooting and product walk-throughs.
- Identify and drive improvements in onboarding, support processes, and operational workflows.
- Leverage AI tools to improve documentation quality, delivery speed, and operational efficiency.
What We're Looking For
- Strong experience working within Agile and Scrum frameworks, including backlog ownership, sprint ceremonies, story writing, and acceptance criteria definition.
- Product ownership mindset, with the ability to prioritize effectively, maintain quality standards, and drive Definition of Done.
- Ability to translate business requirements into technical specifications and communicate effectively with both technical and non-technical stakeholders.
- Strong stakeholder management skills, collaborating with engineers, product leaders, external partners, and clients.
- Understanding of API concepts, including REST services, JSON structures, authentication, and basic error handling.
- Experience using tools such as Jira or Azure DevOps for backlog management, issue tracking, and release coordination.
- Practical use of AI tools or copilots to improve workflows, documentation, and productivity.
- Strong documentation practices, including requirements, epics, workflows, integration points, and process artifacts.
- Strong organizational skills with the ability to manage work independently and proactively identify risks.
- High level of empathy and curiosity, with a genuine interest in solving customer and partner problems.
- Hands-on experience with Jira or Azure DevOps for backlog management, sprint planning, and issue tracking.
- Working knowledge of REST APIs, JSON, and integration concepts, with the ability to support partner onboarding and triage technical issues.
- Proven ability to write user stories, acceptance criteria, and technical documentation for cross-functional engineering teams.
Technical Stack
- Jira
- Azure DevOps
- REST APIs
- JSON
Applaudo Studios is an equal opportunity employer.
