Vic.ai is looking for a Technical Post Sales Manager to lead our post-sales technical delivery function, ensuring a seamless client experience from integration to onboarding. You will serve as a hands-on technical leader, architecting scalable solutions between our AI platform and enterprise systems to drive continuous improvement and business value.
What You'll Do
- Own end-to-end delivery for complex post-sales projects including discovery, ERP integration, technical configuration, testing, go-live, and post-launch optimization.
- Architect and oversee integrations between Vic.ai’s APIs and enterprise ERP, PO, and business systems (e.g., NetSuite, SAP, Microsoft Dynamics, Coupa).
- Tackle complex client challenges with an inventive, resourceful mindset and identify scalable solutions.
- Serve as the primary technical contact for customers post-sale, translating technical requirements into actionable solutions.
- Lead a team of integration engineers, consultants, and project managers, fostering technical excellence and collaboration.
- Rethink implementation methodologies and systems to drive delivery efficiency, consistency, and scalability through AI.
- Guide customers through onboarding, translating AI capabilities into business value.
- Partner with Product and Engineering to influence API enhancements and product improvements based on customer needs.
- Track implementation and integration KPIs (e.g., timeline adherence, API error rates, customer satisfaction) and use insights to improve.
- Stay up-to-date on ERP, automation, and integration trends to evolve team strategy and tooling.
What We're Looking For
- 5+ years of experience in technical post-sales, implementation, or integration roles, with a strong emphasis on ERP systems.
- 3+ years managing a team and setting the standard for high performance.
- An AI-first mindset, well-read on latest developments and capabilities, with experience experimenting with AI tools and no-code platforms.
- Hands-on experience with ERP platforms.
- Strong technical foundation—comfortable working with APIs, system architecture, data flows, and debugging issues in real-time.
- Exceptional problem-solving skills with creativity and tenacity to thrive in an agile, startup environment.
- Entrepreneurial spirit with a desire to build, iterate, and scale processes and solutions.
- Proven track record of leading cross-functional project teams in complex client environments.
- Exceptional written and verbal communication skills, with ability to simplify complex topics for technical and non-technical stakeholders.
- Experience with project management tools like Jira, Asana, or similar platforms.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience).
Nice to Have
- PMP or similar certification is a plus.
Team & Environment
You will lead a team of integration engineers, consultants, and project managers, fostering technical excellence and collaboration. You'll work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment.
Benefits & Compensation
- Competitive salary range: $135,000 - $160,000 plus stock options.
- 401K with an employer match.
- Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family).
- Monthly Wellness stipend.
- NY CitiBike membership.
- Generous maternity and paternity leave.
- Opportunity to work remotely, including a stipend for home workstation setup.
- Monthly allowance for Office Space (We Work or similar).
- Virtual team-building events & swag.
- Generous vacation time, family and travel-friendly environment.
- In-person retreats.
Work Mode
This is a hybrid position based in either NYC or Miami.
Vic.ai is proud to be an Equal Employment Opportunity employer.
