Hire Hangar is seeking a Technical Customer Success Manager to ensure clients achieve measurable outcomes using our technology-driven podcast and content distribution service. You will guide clients through onboarding, adoption, and ongoing success, leveraging technical knowledge to support scalable service delivery.
What You'll Do
- Manage the full customer lifecycle from onboarding through renewal.
- Act as a trusted advisor, combining business context with technical understanding.
- Translate client needs into documented processes, workflows, and service actions.
- Support data-driven conversations using platform metrics, reports, and integrations.
- Proactively resolve issues and manage expectations with clarity and professionalism.
- Partner with internal teams to align technical execution with client goals.
- Capture feedback, success stories, and opportunities for continuous improvement.
What We're Looking For
- 2–4 years of experience in customer success, technical account management, or SaaS support.
- Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows.
- Experience working within a tech or SaaS company environment.
- Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients.
- Strong communication skills and confidence in client-facing interactions.
- Detail-oriented with a structured, systems-focused mindset.
Nice to Have
- Background in marketing agencies, martech, or content platforms.
- Experience with automation tools, CRM customization, or reporting.
- Familiarity with podcasting, content production, or B2B services.
Technical Stack
- HubSpot CRM or equivalent
- SQL
- Python
- Slack
- Zoom
- Calendly
- Zapier or automation platforms
Team & Environment
You will report directly to Executive Leadership.
Work Mode
This is a fully remote position.
Hire Hangar is an equal opportunity employer.
