Join AIRS Medical as a Technical Customer Success Manager for the EMEA region. In this role, you will be instrumental in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. Your work directly supports our mission to advance AI innovations that enhance patient care and diagnostic efficiency.
What You'll Do
- Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs.
- Deploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations.
- Utilize expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission.
- Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities.
- Act as the primary technical resource for clients, providing application support and resolving technical issues.
- Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR.
- Develop and maintain documentation of implementation processes and troubleshooting guides.
- Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities.
- Plan and coordinate SwiftMR integrations with potential customers.
What We're Looking For
- 1+ years in a technical or application support role within healthcare IT.
- Proficiency with TCP/IP networking and DICOM networking.
- Experience with MRI systems, PACS, and imaging software.
- Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues.
- Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users.
- Fluent in English and German.
- Pro-active team player.
Nice to Have
- 3+ years in a technical or application support role within healthcare IT.
- Experience implementing radiology software in a clinical environment.
- Experience with Linux.
- Fluent in Italian.
Technical Stack
- TCP/IP networking
- DICOM networking
- MRI systems
- PACS
- Linux
Team & Environment
You will be a member of our customer success team.
