The Technical Customer Service Center Responsible provides remote technical support to automotive workshops and service partners, assisting in diagnosing vehicle faults using Bosch diagnostic tools and software platforms. The role involves guiding technicians through troubleshooting procedures and resolving complex vehicle electronic and mechanical issues via phone, remote access, and online platforms.
Responsibilities
- Providing remote technical support to automotive workshops and service partners by using remote access tools
- Remotely assisting workshop technicians in diagnosing vehicle faults using Bosch diagnostic tools
- Analyzing diagnostic trouble codes (DTC) and vehicle system data
- Guiding field technicians through troubleshooting and diagnostic procedure
- Assisting workshop technicians with Bosch diagnostic software usage, updates, and configuration
- Reporting and escalating complex technical issues via available tools to technical support engineer
- Maintain accurate records of support cases and resolutions
Technical Stack
Bosch diagnostic tools, remote access tools, Bosch diagnostic software
Work Arrangement
On-site
