Northwestern Medicine is hiring a Technical Analyst, ITSM Generalist to ensure assigned application systems and software are fully operational and well-integrated within our IT environment. You’ll collaborate with technical teams to monitor, analyze, and plan upgrades, ensuring system stability and functionality meet user needs.
What You'll Do
- Develop proficient competence for assigned services and systems, understanding their integration and interaction.
- Provide guidance and support for computing platforms and systems integration.
- Actively participate in processes to integrate end-user requests with software functionality.
- Contribute to analysis and recommendations relating to system performance and capacity.
- Coordinate problem determination and resolution with vendors across the distributed IT environment.
- Respond thoroughly and promptly to customer needs.
- Support technical teams and customers with project and support activities.
- Understand clinical and business processes at NMHC and the operational environments of assigned customers.
- Communicate clearly and purposely with customers and team members.
- Assist with planning, design, development, testing, and implementation of application software code.
- Analyze business requirements, recommend system changes, write technical specifications, and implement changes.
- Identify and implement NMHC best practice standards.
- Seek to improve talents and skills consistent with overall IS direction.
- Mentor and act as a resource for Associate Analysts and other team members.
- Focus on team success and promote collaborative efforts.
- Shift among different support and project roles as required.
- Adapt well to rapid change and multiple priorities.
- Contribute to the IS Knowledge Repository.
- Provide on-call support as required.
What We're Looking For
- 3+ years of technical experience.
- Excellent verbal and written communication skills.
Nice to Have
- Bachelor’s degree in a related field (or equivalent experience).
- 3+ years of experience in a core discipline within the healthcare industry.
Benefits & Compensation
- Compensation range: $38.12 - $49.56 per hour
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
Work Mode
This is an onsite position.
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
