FSSI, a technology-driven leader in document services, is looking for a Technical Account Representative. In this role, you will manage day-to-day tasks to service client projects in a fast-paced technical environment. You'll act as the primary point of contact between clients and internal teams, overseeing implementations and ensuring client success.
What You'll Do
- Act as the primary point of contact between clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting, and Purchasing.
- Oversee client implementations and manage daily tasks for assigned accounts.
- Monitor production workflows and troubleshoot technical issues with internal teams.
- Assist clients in understanding print, mail, and online presentment specifications.
- Create technical documentation to client specification.
- Ensure accurate client billing and generate client reports.
- Collaborate with teams to enhance efficiency and deliver top-tier service.
What We're Looking For
- A Bachelor’s degree.
- 1-3 years of experience in account management, client implementation, or related industry experience.
- Strong problem-solving and critical thinking skills.
- Ability to grasp and explain technical concepts with ease.
- Excellent business writing and communication skills with a keen attention to detail.
- Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently.
- Proficiency in Word, Excel, PowerPoint, Outlook, and Teams.
Nice to Have
- Experience with project management software.
Team & Environment
You will join our Client Services team, working directly with assigned clients and collaborating with cross-functional internal teams.
Benefits & Compensation
- Compensation: $27.00 - $28.00 per hour.
- Employee Stock Ownership Plan (ESOP).
- 401(k) & Roth plans.
- Medical, Dental, Vision & Life Insurance.
- Vacation, sick leave and paid holidays – including your birthday.
- Employee Assistance & Care Programs.
- Additional perks & employee award programs.
- Dedicated training through FSSI University.
- A Culture of CARE with dedicated Care Partners.
Work Mode
This is a hybrid position based in Coppell, TX.
FSSI is an equal opportunity employer.
