Role Overview
The Technical Account Manager is the central technical point of contact for customers, responsible for ensuring their long-term success with the platform. This position plays a critical role in protecting customer data by identifying risks related to insider threats, cyberattacks, and compliance violations. The ideal candidate brings a strong technical background, exceptional communication abilities, and a dedication to customer satisfaction.
Key Responsibilities
- Lead customer onboarding and deliver continuous technical support to maximize product value
- Conduct regular health assessments, product training, and best practice sharing to promote adoption
- Deliver quarterly business reviews and incident impact analyses to demonstrate ongoing value
- Collaborate with sales teams to identify expansion opportunities and support renewal strategies
- Stay current with evolving product features and adapt to diverse customer security environments
- Act as the primary technical resource, coordinating with support and engineering when needed
- Represent customer feedback internally, ensuring concerns and suggestions are documented and reviewed
- Engage stakeholders across technical and executive levels, including cloud, compliance, and security teams
- Diagnose and resolve technical issues efficiently, escalating when necessary
- Develop knowledge base articles to capture insights for internal and customer use
Qualifications
- Bachelor’s degree or equivalent practical experience
- Minimum of four years in a customer-facing technical role within cloud, cybersecurity, or data protection
- Familiarity with Windows operating systems and enterprise IT infrastructure
- Solid understanding of cloud platforms and security technologies
- Proven ability to build trust and communicate effectively with technical and non-technical audiences
- Strong problem-solving skills and analytical thinking
- Customer-focused mindset with a track record of driving success
- Experience working in collaborative, team-based environments
- Ability to identify business opportunities while maintaining service excellence
- Willingness to travel up to 25% of the time
Work Environment
This role supports remote work and is based in New Delhi, India. The position offers flexibility while requiring strong self-direction and time management. You’ll interact with a variety of internal teams and customer stakeholders, from infrastructure engineers to C-suite executives.
Culture and Development
The organization emphasizes customer success, continuous learning, and teamwork. Employees are encouraged to grow professionally and contribute to product evolution by channeling customer insights into actionable feedback. The company promotes inclusivity and equal opportunity in all aspects of employment.
