SOCRadar is looking for a Spanish-speaking Technical Account Manager specializing in MSSP (Managed Security Service Provider) relationships. In this role, you will be a key member of the Customer Success team, responsible for ensuring customers derive maximum value from our threat intelligence platform through expert onboarding, technical guidance, and proactive support.
What You'll Do
- Onboard new customers and conduct product training for the SOCRadar platform.
- Create custom integrations and configurations for customer deployments.
- Monitor platform usage and customer interactions using analytics tools, initiating action based on technical indicators.
- Provide regular technical updates and hold calls with customers to address issues.
- Address technical questions from customers and channel partners, offering best practices.
- Prepare Proof of Value (POV), Quarterly Business Review (QBR), and Executive Business Review (EBR) reports in collaboration with Account Managers.
- Work closely with Account Managers to solve complex customer issues.
- Research assigned countries/locations and prepare use-case documents on critical incidents in those regions.
- Assist customers during a breach or attack to fully remediate problems, collaborating with other internal teams.
- Analyze customer incidents and alarms to help advise on additional services needed.
- Analyze technical indicators for upsell and cross-sell opportunities, collaborating with AMs to drive them.
What We're Looking For
- At least 5 years of pre-sales or technical account management experience.
- Direct experience working with a Managed Security Service Provider (MSSP).
- Excellent communication, presentation, and time management skills.
- A customer-centric, consultative attitude.
- Fluency in Spanish.
Nice to Have
- Previous experience in the cybersecurity industry, notably in network security.
- Experience in threat intelligence.
- Knowledge of the MEDDICC or a similar sales framework.
Team & Environment
You will be part of the Customer Success team at SOCRadar.
Benefits & Compensation
- Talented and Experienced Teammates
- Private Health Insurance
- Remote working environment
- SOCRadar Academy E-learning Platform
- Birthday & October Security Awareness Month Day off
Work Mode
This is a fully remote position.
SOCRadar is an equal opportunity employer.
