The Customer Engineer (CE) at TENEX.AI is a hybrid technical role that bridges pre-sales engineering, customer success, and security operations. Reporting to the VP of Customer Engineering, the CE serves as a trusted advisor throughout the sales cycle, delivers technical demonstrations and proof-of-concepts, ensures seamless onboarding, and supports improvements in client security operations using AI-driven MDR solutions.
What You'll Do
- Partner with the sales team to deliver technical expertise during pre-sales
- Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs
- Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures
- Meet and exceed individual and team sales targets, consistency achieving and surpassing assigned quotas
- Collaborate with Customer Success managers to streamline onboarding of new clients
- Review client security architectures and recommend best practices for AI-driven security deployments
- Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations
- Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert
- Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends
- Provide actionable customer feedback to influence product roadmap enhancements
- Work with all TENEX teams to align on both customer and internal business needs
- Share field insights to refine GTM strategies and operational workflows
- Work closely with the marketing and technical teams to ensure cohesive messaging
- Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings
What We're Looking For
- 5+ years in cybersecurity
- 5+ years in a customer-facing role (e.g., Sales Engineer, Solutions Architect, Consultant)
- Strong understanding of cybersecurity principles
- Exceptional communication and presentation skills, with the ability to simplify complex security topics for non-technical audiences
- Strong problem-solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs)
- Willingness to travel (up to 50%)
- Valid driver’s license required
- Must pass a background check and maintain up-to-date security clearances if applicable
Nice to Have
- Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA)
- Knowledge of cloud security (e.g., Google Cloud, AWS, Azure) is a plus
- Google SecOps or Microsoft Sentinel a strong plus
Technical Stack
- SIEM
- SOAR
- Threat Intelligence
- UEBA
- Google Cloud
- Microsoft Azure
- AWS
- Google SecOps
- Microsoft Sentinel
- Chronicle
Team & Environment
- Reports to the VP of Customer Engineering
Benefits & Compensation
- Opportunity to work with AI-driven cybersecurity technologies and Google SecOps solutions
- Collaborate with a talented and innovative team focused on continuously improving security operations
- Competitive salary and benefits package
- A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies
Work Mode
Remote work flexibility with up to 50% travel to client sites
TENEX.AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
