Responsibilities
- Perform daily operation of monitoring networks for security events/incidents to detect active threats, intrusions, and/or compromises.
- Respond to security alarms and analyze and escalate incidents by process or management.
- Engage on incident management and response efforts.
- Manage vulnerability scanning processes.
- Management of Endpoint Protection and Email Protection services.
- Tier one support of SIEM engineering.
- First line of operational support for requests with Barracuda XDR’s security services.
- Support general inquiries/requests relevant to security concerns and recommendations.
- Responsible for understanding the ever-changing global threat landscape and tracking changes in this area, as well as understanding the direct or indirect impact to the customer base by publishing threat advisories on a regular basis.
- Engage in proactive security efforts by conducting threat hunting, attack and defend exercises, threat (malware, vulnerability) research, etc.
- Continuously advance our SOC maturity through participation in our agile projects.
- Perform customer management by understanding, identifying, and mitigating issues with customers security.
Requirements
- Excellent verbal and written communication skills.
- Experience troubleshooting in a technical environment.
- Analytical thinking and problem-solving skills.
- Customer service skills, phone and remote support experience.
- Ability to work evening, weekend, and holiday shifts.
- Must be a quick learner.
- Proficiency with ticketing systems.
- Working knowledge of Windows, Linux, Mac operating systems.
- Experience with basic networking principles.
- Experience with incident response and analysis of attack vectors such as: Ransomware, Business Email Compromise, Phishing, Botnet, DDoS, SQL Injection, Supply Chain Attacks, Mobile Threats.
- Experience with common SOC tools such as: SIEM, SOAR, Other Log/Packet Analysis applications, EDR, Email Security, Threat Intelligence, Vulnerability Scanner, Sandbox Environments.
- Knowledge with cloud computing.
Nice to Have
- Programming skills
Benefits
- A team where you can voice your opinion, make an impact, and where you and your experience are valued.
- Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- Equity, in the form of non-qualifying options.
Work Arrangement
Remote (Worldwide)
Team
Structure: The cybersecurity analyst works among a skilled global SOC team to address security matters across Barracuda XDR customer base.
Additional Information
- This role supports 24x7x365 operations, including evening, weekend, and holiday shifts.
