Join Scaleway as a Technical Account Manager for Italy, where you will act as the primary technical point of contact for strategic enterprise clients. Your mission is to ensure technical success, incident resolution, product adoption, and long-term alignment between client needs and Scaleway’s product roadmap through trusted advisory and cross-functional coordination.
What You'll Do
- Serve as the primary technical point of contact for strategic Enterprise clients.
- Coordinate support, engineering, and product teams to ensure SLA compliance, incident resolution, and post-mortems.
- Manage client adoption of Scaleway products, ensuring optimal use and value.
- Co-lead Quarterly Service Reviews (QSR) and steering committees with C-Level executives, structuring meetings, compiling data, and defining action plans.
- Provide cloud architecture guidance and cost optimization (FinOps) advice.
- Handle critical incidents and act as a trusted advisor during crises.
- Collect and prioritize product feedback from clients, collaborating with Sales and Product teams.
- Ensure alignment between client needs, Scaleway roadmap, and business objectives.
What We're Looking For
- 3 to 5 years of experience in a technical consulting or high-level customer engineering role.
- Cloud Infrastructure expertise (IaaS, PaaS, S3, Kubernetes, Terraform).
- Strong Linux system administration and networking fundamentals.
- Proficiency in modern tooling (Jira, Salesforce, Metabase, Google Suite).
- Experience in complex migrations (on-prem to cloud or cloud-to-cloud) and scalable architectures.
- Fluent in English, French, and Italian.
Technical Stack
- IaaS, PaaS, S3, Kubernetes, Terraform, Jira, Salesforce, Metabase, Google Suite
Team & Environment
- Part of the Technical Account Management (TAM) team, acting as the operational bridge between the customer and internal support, engineering, and product squads.
- Team size: 4
- Reporting to: Xavier Ruiz
- Collaborative and international environment.
- Diversity and sharing spirit to bring new projects to life.
- Commitment to responsible cloud with renewable energy-powered data centers.
- Support for balanced life through well-being initiatives.
- Value on collective success over individual work.
Benefits & Compensation
- Hybrid work: up to 3 days of remote work per week.
- Spacious, dynamic offices with bold design, conveniently located near public transport.
- Outdoor spaces (terraces) and bike parking facilities at most office locations.
- Healthy meal service provided by an in-house chef at headquarters.
- Breakfast available year-round across all sites.
- Swile card for lunches for employees at regional sites.
- Access to gym, daycare places, and discounted services for caring services.
- International environment with dozens of nationalities; English widely spoken.
- Internal mobility supported, with opportunities to transition to other entities within the Iliad Group.
Work Mode
- Type: hybrid
- Locations: Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux, Lyon
- Flexibility: Up to 3 days of remote work per week.
Scaleway is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
