Role Overview
As a Technical Account Manager focused on the Italian market, you will be the main technical liaison for key enterprise customers. Your role is to ensure clients achieve sustained success with our cloud platform by providing expert guidance, resolving complex challenges, and aligning their objectives with our product evolution.
Key Responsibilities
- Act as the primary technical contact for enterprise accounts, building trust through consistent, high-quality engagement.
- Coordinate between support, engineering, and product departments to meet service level commitments, resolve incidents efficiently, and conduct thorough post-incident reviews.
- Drive adoption of cloud services by guiding clients on best practices, architecture design, and cost-effective resource usage.
- Co-lead regular service reviews and executive meetings, preparing performance insights, progress reports, and actionable roadmaps.
- Advise on cloud infrastructure optimization, including FinOps strategies and scalable system design.
- Lead incident response during critical outages, ensuring clear communication and swift resolution.
- Collect and analyze client feedback, working closely with sales and product teams to influence future development.
- Ensure client goals remain aligned with technical capabilities and long-term business strategy.
Qualifications
- 3–5 years in technical consulting, customer engineering, or a similar client-facing technical role.
- Proven knowledge of cloud infrastructure, including IaaS, PaaS, object storage, container orchestration (Kubernetes), and infrastructure-as-code tools like Terraform.
- Solid understanding of Linux systems and networking principles.
- Experience managing large-scale migrations from on-premises or between cloud environments.
- Fluency in English, French, and Italian is required.
- Familiarity with tools such as Jira, Salesforce, Metabase, and Google Workspace.
Work Environment
This role operates in a hybrid model, allowing up to three days of remote work weekly. Offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux, and Lyon—each accessible via public transit and equipped with bike storage and outdoor spaces.
Benefits
- Flexible work arrangement with a balanced in-office and remote schedule.
- Modern office spaces designed for collaboration and comfort.
- On-site healthy meals prepared by professional chefs at headquarters; breakfast offered at all locations.
- Swile card for meal allowances at regional sites.
- Well-being initiatives including gym access, childcare support, and discounted personal services.
- A multicultural workplace with team members from diverse backgrounds; English and French are widely used.
- Strong emphasis on internal career growth and mobility across the organization.
- Opportunities to engage with other entities within the broader group structure.
Culture
Our culture is built on collaboration, inclusivity, and shared knowledge. We are committed to responsible cloud practices, employee well-being, and fostering a workplace where internal progression is encouraged and supported.
