The Technical Account Manager (TAM) at Re-Leased will serve as a trusted technical advisor to prospects and customers throughout the pre-sales and post-sales lifecycle. This role bridges Sales, Solutions, Product, and Support teams, delivering expertise on platform capabilities, accounting integrations, and implementation best practices for property management software.
What You'll Do
- Partner with Sales Executives as the technical expert in customer-facing presentations.
- Deliver product demos tailored to specific client needs, with a focus on accounting and API integrations.
- Provide technical insights on integrations with Microsoft Business Central, Xero, QuickBooks Online, Intuit Enterprise Suite, Sage Intacct, NetSuite, and other future supported accounting platforms.
- Support RFPs, RFIs, and proof-of-concept engagements by clarifying architecture, capabilities, and configurations.
- Lead technical onboarding and platform configuration in collaboration with Implementation Consultants and Project Managers.
- Provide hands-on support during the integration of third-party accounting platforms.
- Troubleshoot technical and integration issues, working cross-functionally with Product and Engineering as needed.
- Act as a technical champion and escalation point during critical post-sale phases.
- Maintain strong, long-term relationships with key accounts to ensure successful adoption and satisfaction.
- Collaborate with Customer Success Managers to deliver a seamless client experience post-implementation.
- Provide internal teams with feedback from the field to help shape product direction and feature prioritization.
- Assist in developing technical documentation, onboarding materials, and solution guides.
What We're Looking For
- 3+ years in a Technical Account Manager, Solutions Engineer, Implementation Consultant, or similar client-facing role at a SaaS company.
- Familiarity with accounting systems such as NetSuite, QuickBooks Online, Sage Intacct, Microsoft Business Central, and Xero—particularly around integrations and workflows.
- Understanding of APIs, data mapping, webhooks, and common integration protocols (REST, JSON, etc.).
- Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Customer-focused mindset with excellent troubleshooting and problem-solving skills.
- Self-starter with the ability to manage multiple projects and priorities in a fast-paced environment.
Nice to Have
- Experience working with real estate property management software or clients is highly desirable.
Technical Stack
Microsoft Business Central, Xero, QuickBooks Online, Intuit Enterprise Suite, Sage Intacct, NetSuite, APIs, REST, JSON, webhooks, data mapping
Team & Environment
Cross-functional collaboration between Sales, Solutions, Product, Support, and Customer Success teams.
Benefits & Compensation
- Comprehensive health insurance
- Access to a premium EAP service
- Annual wellness allowance to spend on gym memberships, running shoes, mindfulness apps, or other wellness-related expenses
- Generous paid parental leave
- Flexible, family-friendly support designed to help growing families balance work and life with confidence
- Milestone rewards for tenure and career contributions
- Additional leave as part of tenure recognition program
- Hybrid, remote-friendly work model with flexibility for balanced WFH/in-office work
- Collaborative offices available for use in regions including New Zealand, Australia, the United Kingdom, and North America
Work Mode
Hybrid, remote-friendly work with balanced approach to WFH and in-office collaboration in New Zealand, Australia, the United Kingdom, and North America.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
