ClickUp is hiring a Technical Account Manager, Customer Success

About the Role

The ideal candidate will act as a trusted advisor to high-value customers, guiding them through technical challenges and optimizing their use of the platform to achieve business outcomes.

Responsibilities

• Serve as the primary technical point of contact for assigned enterprise accounts
• Monitor customer health metrics and proactively identify areas for improvement
• Collaborate with support and engineering teams to resolve complex technical issues
• Guide clients through onboarding, implementation, and ongoing optimization phases
• Translate customer feedback into actionable insights for product teams
• Conduct regular business reviews to assess goals, usage patterns, and ROI
• Identify expansion opportunities by understanding evolving client needs
• Develop customized success plans aligned with customer objectives
• Facilitate troubleshooting sessions involving multiple stakeholders
• Maintain detailed account records and success milestones in CRM systems
• Escalate critical issues with clear documentation and context
• Coordinate training sessions and knowledge transfer for client teams
• Track product adoption and recommend best practices for increased utilization
• Advocate for customer needs internally across departments
• Ensure timely resolution of service-level agreement commitments
• Stay current with platform updates and communicate value to clients
• Assist in post-sales configuration and integration guidance
• Gather and report on customer satisfaction and net promoter scores
• Support renewal and retention initiatives with data-backed insights
• Promote feature adoption through targeted outreach and education

Nice to Have

• Certifications in cloud platforms or IT service management
• Prior experience in technical account management or customer success
• Familiarity with DevOps practices and tools
• Background in software development or systems engineering
• Experience supporting globally distributed teams

Compensation

Competitive salary and benefits package

Work Arrangement

Remote-friendly with flexible scheduling

Team

Part of the Customer Success team supporting enterprise clients

Why This Role Matters

This position plays a key role in ensuring customers achieve maximum value from the platform, directly influencing retention and growth.

Growth Opportunities

Team members have access to professional development resources and clear pathways for advancement within the customer success organization.

Available for qualified candidates