ClickHouse is looking for a Technical Account Manager Architect for the APJ region to provide consultative support, escalation oversight, and project guidance for our strategic customers. You will be a key partner in ensuring customer success with our high-performance database platform. This is a remote role based in Singapore or Australia with significant regional travel required.
What You'll Do
- Work with strategic and enterprise ClickHouse users, customers, and prospects on onboarding, production launches, and POCs.
- Provide architectural, technical, and migration guidance and assistance.
- Lead projects, escalations, and meetings to enable ongoing user and customer success.
- Own and oversee L3 Support Cases and Escalations, working closely with the Support L1/L2 team.
- Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the product roadmap and account plans.
- Be present and available according to scheduling and onsite travel requirements to deliver high-quality 24x7 support in a global, distributed environment.
- Assist with hiring and mentoring new team members.
- Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs.
What We're Looking For
- 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
- 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems (DBMS).
- Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data.
- Experience leading and shipping large-scope technical projects in collaboration with multiple experienced engineers.
- Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g., EC2).
- Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams.
- A mindset of teamwork, global engagement, empathy, and solving challenging problems.
- Self-driven, curious, and eager to continuously learn and grow.
Technical Stack
- DBMS
- OLAP
- Cloud/SaaS platforms
- Linux/Unix
- Kubernetes
- AWS, GCP, Azure
Team & Environment
You will be a member of the Support Services team and Support group, planned to report into regional Support Engineering Managers.
Benefits & Compensation
- Flexible work environment - globally distributed company and remote-friendly.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member receives stock options.
- Flexible time off in the US, generous entitlement in other countries.
- A $500 Home office setup for remote employees.
- Global Gatherings – Opportunities to engage with colleagues at company-wide offsites.
Work Mode
This is a remote position based in Singapore or Australia within a global, distributed company. Significant travel within the APJ region is required.
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
