Make-A-Wish is looking for a Senior Customer Onboarding Manager to lead the delivery of transformative software implementation projects within the financial technology industry. You will be responsible for the full lifecycle of technology implementation services for Sagent’s suite of products, focusing on making loans and homeownership simpler and safer.
What You'll Do
- Provide full lifecycle delivery of technology implementation services on key transformative software delivery and implementation projects.
- Work across cross functional teams to find solutions to impediments and drive progress to meet project milestones.
- Analyze and determine implementation scope, requirements, and roadmap for successful implementation and use of Sagent’s suite of products.
- Execute project management and provide training, consultation, and support before, during, and after new client, existing client, and new vendor implementation or conversion efforts.
- Mentor, train, and provide oversight to peers and cross functional team members on best practices for product implementation.
What We're Looking For
- Master’s degree in Business, Engineering, Computer Science, or a related field and 3 years of experience in technical implementation of transformative financial services software, OR Bachelor’s degree and 5 years of experience.
- 3 years of experience using software implementation project planning tools.
- 3 years of experience devising technical software solutions.
- 3 years of experience communicating technical requirements to Engineering teams.
- 3 years of experience working with Application Programming Interfaces (“APIs”).
- 3 years of experience working with databases, including MS Access and SQL.
- 3 years of experience working with configuration management tools, including ServiceNow and Powershell.
- 3 years of experience designing system architecture and enterprise software environments.
- 3 years of experience using project management methodologies and best practices, including identifying risks, communicating to teams, and preparing project plans.
- 3 years of experience translating business requirements into technical solutions.
- 3 years of experience translating technical concepts into clear and accessible language for non-technical audiences.
- 3 years of experience overseeing and implementing continuous improvement of implementation services.
- 3 years of experience overseeing and implementing planning and delivery of software implementation projects.
- 2 years of experience leading mortgage technology software implementation projects.
- Must be willing to adapt to new technologies and industry trends through ongoing learning and development.
Technical Stack
- MS Access, SQL, ServiceNow, Powershell
Team & Environment
You will work across cross functional teams.
Benefits & Compensation
- Remote/Hybrid workplace options
- Health Benefits
- Unlimited Flexible Time Off
- Family Planning Services
- Tuition Reimbursement
- Paid Family Leave
- 401(k) Matching
- Pet Insurance
- In-person and Virtual Social Experiences
- Career Pathing
- Focus Time Fridays
Work Mode
This is a hybrid position based in Coppell, TX.
Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
