Entersekt is looking for a Customer Success Manager (AMER) to manage direct relationships with financial institutions and fintech clients across the Americas. You will own a portfolio of high-impact accounts, working to maximize adoption, retention, and client growth by delivering value through our digital banking and authentication solutions.

What You'll Do

Own and manage a portfolio of financial services clients across the AMER region, ensuring ongoing satisfaction and value realization.
Develop and execute tailored client success plans aligned to each client’s business goals, strategic initiatives, and adoption maturity.
Monitor client health and engagement, using data to proactively identify risks and opportunities.
Drive renewals, upsells, and expansion opportunities, collaborating closely with the Commercial team.
Recognize and qualify expansion opportunities for Sales counterparts.
Serve as the voice of the customer internally, feeding insights back into Product, Engineering, and Support teams.
Manage escalations and support coordination, ensuring prompt resolution.
Support strategic initiatives within the Client & Partner function and contribute to process improvements.
Document and manage all customer engagement information.
Consistently achieve on-time renewal revenue targets.

What We're Looking For

3+ years of experience in Customer Success, Account Management, or a related role within fintech, SaaS, or enterprise technology.
Solid understanding of digital banking, authentication, cybersecurity, or payments.
Strong interpersonal and communication skills, with ability to engage C-level stakeholders and technical teams.
Proficiency with CRM tools and customer success platforms, such as Salesforce, Gainsight, or similar.
Proven ability to manage multiple complex accounts, prioritize effectively, and work autonomously in a fast-paced environment.

Nice to Have

Experience working with cross-functional teams in global organisations.

Benefits & Compensation

Exposure to technology and colleagues who are leaders in their fields.
Awesome working environment that includes flexible hours, remote work, and plenty of growth opportunities.

Work Mode

This role follows a global work mode and is based in the US.

Entersekt is an Equal Opportunity Employer: We are committed to building an inclusive and diverse workforce that reflects the global communities we serve.