Braze is hiring a Tech Manager to lead multiple R&D teams developing our portfolio of enterprise-grade, cloud-scale products. In this role, you will define the product roadmap and strategy, manage all people aspects, and provide worldwide customer support.
What You'll Do
- Work with the line of business to define the product roadmap and strategy.
- Create short, medium, and long-term plans to achieve strategic objectives.
- Work closely with product managers, technical architects, QA engineers, technical writers, and software engineers to define and develop features.
- Actively guide and mentor the team to develop features while obviating roadblocks.
- Drive and impact all current processes related to software development and improvements across the organization.
- Manage all people aspects of the team, including hiring, reviews, mentoring, and promotions.
- Provide worldwide support to our customers.
- Play a major role in envisioning and executing next-generation plans (e.g., architecture) to achieve longer-term strategic objectives.
- Prioritize, assign, and manage department activities and projects in accordance with R&D departments goals and objectives.
- Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload.
- Design and present projects to improve current process and the overall platform.
What We're Looking For
- B.E/B.Tech in computer science.
- 15+ years of experience in Software Engineering.
- At least 5 years of experience managing multiple teams of software developers including first-line Managers, Architects, and Product Managers.
- Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
- Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
- Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
- Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
- Experience with Quality targets and SLAs for SaaS applications.
- Experience of product development using Frontend and Java / .NET technologies and frameworks like Spring.
- Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
- Experience working in a global product software company for enterprise customers (Fortune 100 companies).
- Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
- Deep experience with agile software development techniques and pitfalls.
- Excellent communication, problem-solving, and decision-making skills.
- Excellent interpersonal skills.
Nice to Have
- M.E/ M.Tech/MBA optional.
- Experience working abroad or with global teams is preferred.
Technical Stack
- Java / .NET
- Spring
- Frontend technologies
- Amazon Web Services (AWS)
- DevOps tools for CI/CD and monitoring
Team & Environment
You will be managing multiple R&D teams including first-line Managers, Architects, and Product Managers, reporting to a Director.
Benefits & Compensation
- Join an ever-growing, market disrupting, global company.
- Fast-paced, collaborative, and creative environment.
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
- NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week.
Work Mode
This is a hybrid role based in Pune, India.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
