BLACKPIN is looking for a Teamlead 1st Level Support (m/w/d) to lead and coordinate our Customer Support team. As part of our dynamic, international start-up, you will ensure smooth customer service operations and directly contribute to our growth.
What You'll Do
- Lead and coordinate the Customer Support team
- Ensure smooth customer service operations
- Handle customer inquiries and problems
- Optimize processes and workflows
What We're Looking For
- Experience in Customer Support or a comparable role
- Strong communication skills and team orientation
- Confident handling of our B2B-Messenger
- Fluent German and English language skills
- Flexibility and openness
Team & Environment
You will join an international team of 22 employees across 9 countries, covering all age groups. You will be part of a young, growing start-up environment.
Benefits & Compensation
- Full-time, permanent position
- Modern working environment with flexible hours and remote work options
- Training on the Job to prepare you optimally for your role
- Varied responsibilities in a start-up environment with a young, growing team
- Development and co-design opportunities within the team
Work Mode
This is a hybrid position based in Aalen.
