Concentrix is hiring a Team Leader, Operations to supervise the day-to-day performance of a group of remote call center associates. You will be responsible for coaching, motivating, and holding your team accountable to achieve performance metrics. This is a work-from-home position.

What You'll Do

Supervise call center associates, including monitoring work and attendance in line with company policy.
Coaching direct reports weekly to ensure performance metrics are achieved.
Identifying performance issues, developing improvement plans, and implementing corrective actions.
Ensuring customer service delivery meets contractual KPIs and financial expectations.
Communicating expectations and providing timely updates to employees.
Providing subject matter expertise to handle escalated customer calls.
Conducting team meetings to share information and schedule team activities.
Staying current on internal processes and attending required manager training.
Promoting company values through behavior and attitude, advocating for team members.

What We're Looking For

Experience working with our current automotive client.
Must reside in the United States and have a valid U.S. address.

Nice to Have

An Associate's degree in a related field with 2-4 years of relevant experience.
Strong skills in developing and coaching team members to meet performance goals.
Ability to work well under pressure and follow tasks through to completion.
Strong written and verbal communication skills.
Ability to lead a team in multi-tasking, prioritization, and meeting deadlines.
Experience mentoring, coaching, and providing direction to a team.
Willingness to work a flexible schedule.

Team & Environment

You will supervise a group of call center associates in this remote role.

Benefits & Compensation

Compensation: $43,888.00 - $48,000.00 annually.
Medical, dental, and vision insurance.
Comprehensive employee assistance program (EAP).
401(k) retirement plan.
Paid time off and holidays.
Paid training days.
DailyPay enrollment option.
Company networking opportunities with organized groups.
Health and wellness programs.
Mentorship programs.
Work-from-home convenience with company-supplied technology.
Programs supporting diversity, equity, inclusion, sustainability, and community.
Company celebrations and appreciation events.

Work Mode

This is a fully remote, work-from-home position. You must be located in the United States.

Concentrix is an equal opportunity and affirmative action employer. We provide equal opportunity to all qualified individuals and do not discriminate in any employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.