About the Role
Guide a high-performing outbound sales team to achieve targets, develop team capabilities, and ensure delivery of credit solutions to customers while maintaining strong operational standards and customer satisfaction.
Responsibilities
- Oversee daily activities of the outbound sales team
- Monitor team performance against key metrics
- Deliver coaching and feedback to improve individual effectiveness
- Support team members in meeting sales goals
- Ensure adherence to compliance and regulatory standards
- Identify training needs and coordinate development opportunities
- Manage customer escalation processes when necessary
- Collaborate with cross-functional teams to improve processes
- Track and report on sales performance data
- Maintain accurate records of customer interactions
- Promote a culture of accountability and continuous improvement
- Implement strategies to enhance conversion rates
- Conduct regular team meetings and one-on-ones
- Assist in onboarding new team members
- Ensure consistent application of sales methodologies
- Address performance issues promptly and fairly
- Foster a positive and inclusive team environment
- Stay updated on product and service changes
- Represent the team in operational discussions
- Drive adherence to service level agreements
- Contribute to process optimization initiatives
- Manage workflow during peak periods
- Support quality assurance protocols
- Encourage knowledge sharing within the team
- Act as a liaison between team and senior management
Benefits
- Performance-based bonus structure
- Flexible working hours
- Hybrid work model
- Health and wellness programs
- Pension contribution plan
- Professional development funding
- Employee assistance program
- Paid time off and holiday allowance
- Life insurance coverage
- Training and certification support
- Team social events
- Commuter benefits
- Learning and growth opportunities
- Inclusive workplace culture
- Modern office facilities
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid
Team
Collaborative team environment focused on outbound credit services
About the Role
This position leads a team focused on outbound credit services, combining sales leadership with operational oversight to deliver results and support customer needs in the UK market.
What We’re Looking For
We seek a motivated leader with a track record in sales management, capable of guiding a team to success through coaching, data-driven decisions, and customer-centric practices.
Available for eligible candidates
