Tungsten Automation is looking for a Team Lead, IT Quality Assurance Engineer to play a critical role in executing our technology roadmap. In this player-coach role, you'll balance leadership with hands-on technical work to ensure the strategic direction and daily execution of our quality assurance activities are delivered with excellence.

What You'll Do

Lead, mentor, and develop a high-impact team of QA engineers.
Perform hands-on testing and automation work, including test case development, execution, and scripting.
Oversee the planning, design, and execution of test strategies across functional, integration, regression, and performance testing.
Drive the adoption and enhancement of test automation frameworks and reusable test assets.
Ensure high-quality test documentation including plans, cases, scripts, and traceability artifacts.
Define and enforce QA standards, processes, and governance measures across delivery teams.
Lead root-cause analysis for defects, incidents, and recurring quality issues.
Partner closely with IT delivery teams and business stakeholders to ensure test coverage and alignment.
Leverage AI testing solutions to elevate the QA practice.
Enhance and maintain automation frameworks for UI, API, and performance.
Validate complex integrations, data flows, and system behaviors across environments.
Contribute to continuous integration and continuous delivery (CI/CD) practices.
Participate in sprint ceremonies, backlog refinement, release planning, and design discussions.
Ensure timely and accurate reporting of testing status, risks, and quality metrics.
Foster a culture of quality, accountability, and continuous improvement.
Manage team workload, resource allocation, and prioritization across multiple projects.
Facilitate knowledge sharing, cross-training, and adoption of best practices.
Identify and implement improvements to QA processes, tools, and methodologies.
Champion modern testing approaches like shift-left, risk-based, and exploratory testing.
Stay current on emerging QA technologies, automation tools, and industry best practices.

What We're Looking For

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
3-5 years of professional QA engineering experience, including both manual and automated testing.
Proven experience in an IT QA Lead or similar role, focusing on end-to-end quality assurance for business systems.
In-depth knowledge of QA methodologies, defect tracking systems, SDLC frameworks (e.g., Agile, Scrum), and quality governance.
Hands-on experience with test automation tools and frameworks like Selenium, Playwright, and Postman.
Experience using CI/CD platforms such as Azure DevOps and GitHub for testing and automation pipelines.
Solid understanding of API testing, data validation, integration testing, and performance testing concepts.
Proficiency in designing and executing test plans, cases, and scripts, plus automation and scripting languages like Python and C#.
Experience working in complex enterprise environments with multiple integrations and systems like Salesforce, NetSuite, and custom applications.
Strong grasp of cloud-based application testing and modern architectures (APIs, microservices, containers).
Familiarity with QA tools such as Azure DevOps, TestRail, and qTest.
Excellent analytical, problem-solving, and critical-thinking skills for troubleshooting complex issues.
Strong organizational and time management abilities with a keen eye for detail.
Excellent communication and interpersonal skills for collaborating with cross-functional teams and translating technical concepts.
Experience with designing, deploying, and scaling AI testing solutions in the QA domain.
Understanding of responsible AI use, ethics, and data governance.