Odin Mortgage & Tax is looking for a Team Lead, Credit to lead and inspire our high-performing mortgage credit team. You will drive productivity, improve approval conversion rates, and ensure compliance and quality for Australian mortgage applications in our fast-paced, detail-driven global environment.
What You'll Do
- Oversee a team of credit analysts and loan processors handling Australian mortgage applications.
- Establish and maintain rigorous credit assessment quality benchmarks.
- Train and mentor team members on credit policy, analysis skills, and client communication.
- Uphold Australian lending regulations, responsible lending obligations, and risk protocols.
- Monitor pipelines, remove bottlenecks, and drive efficiency across loan processing.
- Collaborate with management to implement process automation and technology upgrades.
- Resolve escalated, complex loan scenarios and work closely with brokers, BDMs, and lenders.
- Deliver accurate KPI reporting and continuously seek performance improvements.
- Build a positive, accountable, and client-first team environment aligned with Odin’s values.
What We're Looking For
- Minimum 2+ years’ experience in credit assessment, loan processing, or a related financial services role.
- Proven track record of leading or supervising a high-performing operations or credit team (loan processing, underwriting, or similar).
- Experience working with international or remote management teams across time zones.
- Skilled in managing workflows for financial product applications or comparable operational environments.
- Strong familiarity with KPIs, SLA management, and performance tracking.
- Bachelor’s degree in Business, Finance, Economics, or related discipline.
- Strong fluency in written and spoken English.
- Demonstrated ability to quickly absorb and apply regulatory and technical knowledge.
Nice to Have
- Prior exposure to Australian mortgage products, particularly expat or foreign investor lending.
- Background in banking, broking, or fintech, with a focus on credit or operations.
- Hands-on experience using CRM, Loan Origination Systems (LOS), or workflow automation tools.
- Participation in developing SOPs, training programs, or operational best practices for credit/operations teams.
- Professional certifications in leadership, credit analysis, or mortgage broking.
Technical Stack
- CRM
- Loan Origination Systems (LOS)
- Workflow automation tools
Team & Environment
You will lead the credit team, which consists of credit analysts and loan processors, and report directly to management.
Benefits & Compensation
- Competitive salary + team-based commission
- Daily office breakfast & lunch
- 5-day work week (Mon–Fri), Onsite
- 6:30 AM – 3:00 PM working hours
- Medical & accidental insurance
- Social Security Fund (SSF) enrolment
- Subsidised Gym Membership
- Monthly team-building
- Off-site trips
- Wellness-focused benefits
Work Mode
This is an onsite position located in Hong Kong, Singapore, or Nepal.
Odin Mortgage & Tax is an equal opportunity employer.
