NielsenIQ is seeking a T&D Customer Success Manager to join our team. In this role, you will act as a strategic partner to our regional client headquarters, driving platform adoption and providing deep market expertise to deliver value and insights.
What You'll Do
- Act as a strategic partner to our regional client HQ, coordinating client services across different markets in the region.
- Onboard clients onto our integrated platform and drive its adoption—including activation, reactivation, and engagement—by demonstrating clear ROI.
- Drive platform usage with senior regional stakeholders within client organizations.
- Develop fact-based answers to complex key business questions and deliver insightful presentations with actionable recommendations.
- Act as an innovation agent to drive change for faster reaction to evolving market requirements.
- Become a market expert in one or more specific categories or industry segments.
- Identify leads for cross-sell and upsell opportunities and collaborate with account management during pre-sales and renewal stages.
- Help improve renewal rates by demonstrating clear business outcomes and value.
- Collect and provide feedback to product teams on platform functionality and to operations teams on non-platform issues to enhance client experience.
- Collaborate with other business unit teams to identify opportunities for strategic assignments.
What We're Looking For
- 5 years of working or servicing experience with CPG, Tech, and Durables brands.
- Strong analytical skills, hands-on attitude, and the ability to work independently.
- Adept at senior stakeholder presentations and conversations.
- Proven leadership experience within high-performing teams.
- A Bachelor’s Degree is required.
Nice to Have
- Good knowledge of NielsenIQ products, especially Panels and Longitudinal tracking.
Benefits & Compensation
- Flexible working environment.
- Volunteer time off.
- Access to LinkedIn Learning.
- Employee Assistance Program (EAP).
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve.
