Salesforce is looking for a Tableau Onboarding Specialist, Success Guide to be the warm welcome for new customers after their purchase. In this role, you will ensure a positive initial experience and help customers achieve their business objectives by building a strong foundation for future growth with Salesforce products.

What You'll Do

Become a subject-matter expert for specific Salesforce products, focusing on accelerating initial time to value for new customers.
Be the customer’s first point of contact post-sale, warmly welcoming them into the Salesforce ecosystem.
Deliver virtual 1:1 engagements to educate and empower customers to achieve business value using the Salesforce Customer 360 Suite.
Use consulting skills to uncover initial business use cases and objectives, setting the stage for long-term customer success.
Provide relevant recommendations specific to customers’ business needs.
Create tailor-made Success Paths for customers, detailing the steps to ensure their business objectives are met.
Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
Actively leverage and contribute to the overall knowledge base and expertise of the community.

What We're Looking For

Proven track record in delivering success with customer-facing presentations and engagements.
Relevant 3rd-level degree or equivalent qualification.
2+ years of relevant work experience helping customers achieve full business potential through technology.
Ability to work independently as a self-starter, manage time, prioritize activities, and perform effectively under pressure.
Able to apply customer success concepts, practices, and procedures to help drive customer success.
Excellent presentation skills and the ability to hold the attention of a large group of attendees.
Comfort navigating conversations with stakeholders at all levels, from Administrators to C-suite.
Proficiency in English is essential.
Strong business acumen and ability to discuss customer needs and expected value across industries and company sizes.
Exceptional communication, relationship-building, and consultative engagement skills.
Technical acumen with software solutions and the ability to learn new technology fast.
Strong problem-solving skills and the ability to thrive in a dynamic, changing environment.

Nice to Have

Salesforce Certifications: Salesforce Admin, Advanced Admin, and/or Consultant Certifications.
Hands-on experience with a CRM platform suite and associated applications (Salesforce preferred).
Tableau experience and/or Data Cloud certification(s).
Understanding of Project Management principles.
Experience with successful software implementation/roll outs and the ability to communicate on developing a successful Implementation Strategy.
Data literacy: ability to create and read reports and data.