Nutanix is looking for a Systems Reliability Engineer III to join our team and deliver exceptional customer support while ensuring service reliability. In this role, you'll tackle complex technical challenges and play a key part in improving product stability in a hybrid work environment.
What You'll Do
- Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
- Collaborate with developers to identify product defects and enhance serviceability.
- Analyze customer data to mitigate risks and improve product reliability.
- Foster partnerships with technology allies for collaborative issue resolution.
- Contribute to and expand internal and external knowledge bases for continuous improvement.
- Mentor junior team members to foster a collaborative and growth-oriented culture.
- Gather customer feedback to drive product enhancements in collaboration with development teams.
- Provide rotational support coverage during weekdays and off-hours as necessary.
What We're Looking For
- 7-9 years of experience in Systems Reliability Engineering or similar roles.
- Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage.
- Proficient in communication, both written and verbal, for effective cross-team collaboration.
Technical Stack
- Virtualization (VMware ESXi)
- Networking (layer 2/3)
- Linux Systems
- DevOps
- Cloud
- Enterprise Storage
Team & Environment
You will report to the Sr. Manager, Worldwide Support and work within a team composed of top-tier technology specialists.
Work Mode
This position offers a hybrid work mode and is based in Bangalore, India or Pune, India.
Nutanix is proud to be an equal opportunity employer.
