Support and maintain go-to-market systems, including HubSpot, Vitally, and other operational platforms.
Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests from internal teams.
Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.
Create and maintain dashboards and reporting that provide visibility into pipeline, customer health, renewals, forecasting, and other key business metrics.
Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
Perform data cleanup, improve CRM hygiene, and help maintain data accuracy across business systems.
Document processes, troubleshooting guides, and operational playbooks to improve scalability and enable self-service.
Identify opportunities to automate repetitive work using workflows, AI tools, and other operational technologies.
Assist with cross-functional operational projects that improve how teams work together and scale.

3+ years of experience supporting business systems, operations, revenue operations, customer operations, or a similar function.
Experience working with CRM platforms such as HubSpot, Salesforce, or similar systems.
Experience creating or supporting workflows, automations, reporting, and operational processes.
Strong analytical and problem-solving skills with the ability to troubleshoot issues across multiple systems.
An understanding of data quality and how information flows between business applications.
Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment.
Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
A continuous improvement mindset with curiosity for learning new tools and technologies.

Experience with Vitally, or similar Customer Success platforms.
Experience with workflow automation tools such as Zapier, Make, n8n, Workato, or similar platforms.
Familiarity with APIs, integrations, or low-code automation.
Experience using AI tools such as ChatGPT, Claude, GitHub Copilot, or MCP-enabled tools to improve workflows or productivity.
Experience with reporting tools such as Looker, Sigma, Tableau, or Power BI.
Basic SQL knowledge.
Experience supporting SaaS go-to-market organizations.

Reports to: Program Manager, Business Operations

Visa sponsorship may not be available in certain remote locations.
Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment.

Nylas is hiring a Systems Operations Specialist